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Remember the acrostic below
🆃 like 🆃ruth 👮
Truth has to be the norm;
You have to practice Integrity and Managed Transparency (disclose appropriately)
🆁 like 🆁esonate 🔊
Empathize, Clarify & Assure connection.
Does my interlocutor has a body language I like, does he/she take time, rephrase?
🆄 like 🆄nderstand 🧠
Relate to alternative perspectives.
Does my interlocutor understand me, is he/she like me?
🆂 like 🆂ensitive 💗
Appreciate possibilities;
Hear thoughts & feelings;
Does my interlocutor hear things?
🆃 like 🆃ransform ⚙️
Make adjustments;
Accept correction;
Is my interlocutor willing to transform? To adjust? To apologize?
#softskills #trust