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CERTIFICATE on "Collaboration and Emotional Intelligence"​

· team,mooc,self-promo
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People who collaborate extremely well share nearly six times more positive feedback than people who don't.

People who don't collaborate well share nearly twice as much negative feedback.

Before you say anything, there are three things that you must ask yourself:

  1. Does this need to be said?
  2. Does this need to be said by me?
  3. Does this need to be said by me now?

Disagree and commit, once you commit, no unpleasant remarks should be said.

Empathize without agreeing, understand the anxieties of your interlocutors.

Emotional intelligence is the way you play your thinking with your feelings to make a decision and build relationships.

It enables you to:

  • improve relationships
  • maintain control in difficult circumstances
  • lower stress levels
  • maintain motivation
  • communicate well
  • influence others without conflict
  • enhance your reputation inside and outside of work

80% of Top performers differentiating skills are belonging to emotional intelligence.

  • Emotional intelligence is not about being nice and friendly, it is about showing your anger at the decisive moment and with the most efficient style.

Emotional intelligence at work is about bringing emotions to the surface and proactively understanding their meaning and impact on the team and its performance.

  • There are more than 500 emotions

, there are not bad or good, they're just an inheritance of human survival skills.

It's unrealistic to expect to work in happiness state continuously.

Sadness enables us to come to terms with our loss and to move on.

Collaboration is defined as a beneficial relationship between 2 or more individuals who work towards a common goal.

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One important component of emotional intelligence in collaboration is the abundance mentality.

Abundance mentality is thinking that there's enough for everyone.

Abundant mentality people share credit, power, and winning; they are really good team players.

Collaboration is worthwhile:

  • When the work is too complex for one person
  • When a broad range of skills and experience is needed
  • To reduce costs
  • To build relationships
  • To work towards a specific strategy and generate buy-in
  • To build teamwork and camaraderie
  • When robust solutions are required

The advantages of collaboration are cost reduction, responsiveness, innovation stirring up, best practices sharing.

Conflict is inevitable in every relationship.

Trust plays an important role in conflict solving.

Trust relies on benevolence and aptitude.

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Trust can be express in a formula:

C being credibility: the words you say #expertness

R being reliability: the actions you take #pastSuccesses

I being intimacy: the way you make people feel #noPastBackStabbing

SO being self-orientation: the motives you're driven by #hiddenAgenda

Trust is like a bank account, each interpersonal action comes to withdraw or credit its quotient.

When dealing with a dominant peer:

  • Get down to business quickly
  • Be specific in questioning
  • Use time efficiently
  • Provide alternatives for them to choose from
  • Be factual and to the point
  • Talk about results and outcomes
  • Avoid too much detail
  • When finished - go!

With influencers:

  • Expect some element of socializing
  • Talk about opinions and other people
  • Give your ideas about the product/service
  • Be enthusiastic and energetic
  • Be fast-paced
  • Offer incentives

With heart-driven people:

  • Be friendly to show interest in them personally
  • Have some social chat before getting down to business
  • Take time to ask open questions
  • Be informal and non-threatening
  • Include guarantees and be reassuring wherever possible
  • Give your presentation a personal touch

With detail-focused people:

  • Be well prepared
  • Get straight down to business
  • Listen carefully
  • Be specific and logical
  • Be persistent and thorough in questioning
  • Be formal and unemotional when challenging

Teamwork takes energy; that energy is everyone's responsibility.

Mindfulness delivers benefits to collaboration.

Mind the impact of your actions, choose only the relevant people when you send an email, act smartly during meetings: care about the expectations of the attendees.

Respect and encourage differences in ways of thinking.