Graded assertiveness is a communication technique used in areas like aviation✈ and healthcare👩⚕️ for raising safety concerns, one step at a time.
The person who is raising the concern asks a series📝 of questions that progressively become more direct.
An example of this is:
You might start with: a 𝐇𝐢𝐧𝐭💡.
If you don’t get a response that satisfies your concern you might state: a 𝐏𝐫𝐞𝐟𝐞𝐫𝐞𝐧𝐜𝐞🔀
If the issue is still unresolved it might be the time for a more direct: 𝐐𝐮𝐞𝐫𝐲🙋♂️
You make: a 𝐒𝐡𝐚𝐫𝐞𝐝 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧💁♂️
You make: a 𝐒𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭👨🏫
You give: a 𝐂𝐨𝐦𝐦𝐚𝐧𝐝👮♂️.
This is an example of how it would be used in aviation.
“𝑆ℎ𝑜𝑢𝑙𝑑 𝑡ℎ𝑖𝑛𝑔𝑠 𝑙𝑜𝑜𝑘 𝑙𝑖𝑘𝑒 𝑡ℎ𝑖𝑠?”
“𝐼 𝑡ℎ𝑖𝑛𝑘 𝑖𝑡 𝑤𝑜𝑢𝑙𝑑 𝑏𝑒 𝑤𝑖𝑠𝑒…”
“𝑊ℎ𝑎𝑡 𝑑𝑜 𝑦𝑜𝑢 𝑡ℎ𝑖𝑛𝑘 𝑤𝑒 𝑠ℎ𝑜𝑢𝑙𝑑 𝑑𝑜?”
4 Shared suggestion:
“𝑌𝑜𝑢 𝑎𝑛𝑑 𝐼 𝑠ℎ𝑜𝑢𝑙𝑑…”
“𝑊𝑒 𝑛𝑒𝑒𝑑 𝑡𝑜 𝑑𝑜 𝑡ℎ𝑒 𝑓𝑜𝑙𝑙𝑜𝑤𝑖𝑛𝑔…”
“𝐷𝑜 𝑡ℎ𝑖𝑠 𝑛𝑜𝑤.”
𝐖𝐢𝐭𝐡 𝐬𝐮𝐜𝐡 𝐭𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞, 𝐲𝐨𝐮 𝐬𝐡𝐨𝐮𝐥𝐝 𝐛𝐞 𝐚𝐛𝐥𝐞 𝐭𝐨 𝐬𝐨𝐥𝐯𝐞 𝐭𝐞𝐚𝐦𝐰𝐨𝐫𝐤 𝐦𝐢𝐬𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬.
𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐭𝐞𝐚𝐦𝐰𝐨𝐫𝐤 𝐝𝐞𝐩𝐞𝐧𝐝𝐬 𝐮𝐩𝐨𝐧 𝐚𝐥𝐥 𝐭𝐡𝐞 𝐦𝐞𝐦𝐛𝐞𝐫𝐬 of the team being able to assert their ideas and opinions.