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TEAM THEORY: Graded assertiveness technique โ†—

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Graded assertiveness is a communication technique used in areas like aviationโœˆ and healthcare๐Ÿ‘ฉโ€โš•๏ธ for raising safety concerns, one step at a time.

The person who is raising the concern asks a series๐Ÿ“ of questions that progressively become more direct.

An example of this is:

You might start with: a ๐‡๐ข๐ง๐ญ๐Ÿ’ก.

If you donโ€™t get a response that satisfies your concern you might state: a ๐๐ซ๐ž๐Ÿ๐ž๐ซ๐ž๐ง๐œ๐ž๐Ÿ”€

If the issue is still unresolved it might be the time for a more direct: ๐๐ฎ๐ž๐ซ๐ฒ๐Ÿ™‹โ€โ™‚๏ธ

You make: a ๐’๐ก๐š๐ซ๐ž๐ ๐ฌ๐ฎ๐ ๐ ๐ž๐ฌ๐ญ๐ข๐จ๐ง๐Ÿ’โ€โ™‚๏ธ

You make: a ๐’๐ญ๐š๐ญ๐ž๐ฆ๐ž๐ง๐ญ๐Ÿ‘จโ€๐Ÿซ

You give: a ๐‚๐จ๐ฆ๐ฆ๐š๐ง๐๐Ÿ‘ฎโ€โ™‚๏ธ.

This is an example of how it would be used in aviation.

1 Hint:

โ€œ๐‘†โ„Ž๐‘œ๐‘ข๐‘™๐‘‘ ๐‘กโ„Ž๐‘–๐‘›๐‘”๐‘  ๐‘™๐‘œ๐‘œ๐‘˜ ๐‘™๐‘–๐‘˜๐‘’ ๐‘กโ„Ž๐‘–๐‘ ?โ€ย 

2 Preference:

ย โ€œ๐ผ ๐‘กโ„Ž๐‘–๐‘›๐‘˜ ๐‘–๐‘ก ๐‘ค๐‘œ๐‘ข๐‘™๐‘‘ ๐‘๐‘’ ๐‘ค๐‘–๐‘ ๐‘’โ€ฆโ€

3 Query:

โ€œ๐‘Šโ„Ž๐‘Ž๐‘ก ๐‘‘๐‘œ ๐‘ฆ๐‘œ๐‘ข ๐‘กโ„Ž๐‘–๐‘›๐‘˜ ๐‘ค๐‘’ ๐‘ โ„Ž๐‘œ๐‘ข๐‘™๐‘‘ ๐‘‘๐‘œ?โ€ย 

4 Shared suggestion:

โ€œ๐‘Œ๐‘œ๐‘ข ๐‘Ž๐‘›๐‘‘ ๐ผ ๐‘ โ„Ž๐‘œ๐‘ข๐‘™๐‘‘โ€ฆโ€

5 Statement:

โ€œ๐‘Š๐‘’ ๐‘›๐‘’๐‘’๐‘‘ ๐‘ก๐‘œ ๐‘‘๐‘œ ๐‘กโ„Ž๐‘’ ๐‘“๐‘œ๐‘™๐‘™๐‘œ๐‘ค๐‘–๐‘›๐‘”โ€ฆโ€

6 Command:

โ€œ๐ท๐‘œ ๐‘กโ„Ž๐‘–๐‘  ๐‘›๐‘œ๐‘ค.โ€

๐–๐ข๐ญ๐ก ๐ฌ๐ฎ๐œ๐ก ๐ญ๐ž๐œ๐ก๐ง๐ข๐ช๐ฎ๐ž, ๐ฒ๐จ๐ฎ ๐ฌ๐ก๐จ๐ฎ๐ฅ๐ ๐›๐ž ๐š๐›๐ฅ๐ž ๐ญ๐จ ๐ฌ๐จ๐ฅ๐ฏ๐ž ๐ญ๐ž๐š๐ฆ๐ฐ๐จ๐ซ๐ค ๐ฆ๐ข๐ฌ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ.

๐„๐Ÿ๐Ÿ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐ญ๐ž๐š๐ฆ๐ฐ๐จ๐ซ๐ค ๐๐ž๐ฉ๐ž๐ง๐๐ฌ ๐ฎ๐ฉ๐จ๐ง ๐š๐ฅ๐ฅ ๐ญ๐ก๐ž ๐ฆ๐ž๐ฆ๐›๐ž๐ซ๐ฌ of the team being able to assert their ideas and opinions.

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