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Soft-skill: SARA - Natural response to feedback

· team,soft-skills

Have you ever had a tough line manager feedback?

Let's understand the steps involved emotionally in such circumstances.

broken image

The first thing is Shock.

How dare you tell me that I don't understand?

What are you talking about?

That incident was not that critical.

👉You've got to have something wrong here.

We move from the Shock level hopefully it's not your recommendation to Anger.

How dare you?

I'm frustrated.

I'm defensive.

Who said this about me?

What are you talking about?

How dare you?

From Anger we moved to Resistance.

I didn't do that.

👉This is denial. We're going to create some kind of response to this adverse feedback.

Nobody's perfect.

I did the best I could.

Can't you just leave me alone?

If you don't like it do something yourself.

And last but not least we moved to a quiet Acceptance.

Maybe I can use the feedback a little bit.

Maybe I can change and unfortunately, maybe it's time to get my resume together.

Maybe it's time to move on.


Now typically the normal performance review in an organization is a negative 👎 experience. The boss 👨💼 doesn't like to give it because he or she is expecting resistance 💪. They're expecting an adverse reaction 😠. They're expecting confrontation 😡. Conflict doesn't sound like fun ❌😁. Likewise, the employee is looking for an unhappy 😥 event as well. Performance evaluations are usually bad experiences. Only exceptional 🤩 reviewers make it a good experience 👍. Be one!