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Bad 👎
- Bad error message
- Inappropriate tone 🗣️
- Passing the blame 🤷♂️
- Technical Jargon ⚙️
- Generic 🤖
Good 👍
- Good error message
- Say what happened 💡
- Say why it happened ✅
- Provide reassurance 💁♂️
- Give them a way out 🔑
- Help them fix it 🧑🔧
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