·
Bad 👎
![broken image](http://custom-images.strikinglycdn.com/res/hrscywv4p/image/upload/c_limit,fl_lossy,h_9000,w_1200,f_auto,q_auto/784839/733609_829679.png)
- Bad error message
- Inappropriate tone 🗣️
- Passing the blame 🤷♂️
- Technical Jargon ⚙️
- Generic 🤖
Good 👍
![broken image](http://custom-images.strikinglycdn.com/res/hrscywv4p/image/upload/c_limit,fl_lossy,h_9000,w_1200,f_auto,q_auto/784839/151459_236841.png)
- Good error message
- Say what happened 💡
- Say why it happened ✅
- Provide reassurance 💁♂️
- Give them a way out 🔑
- Help them fix it 🧑🔧
Bad 👎
Good 👍