🌟 Key Points:

Conflict is Inevitable: 🏢💥

• Part of any workplace.
• Can be healthy for growth or caused by problematic individuals.
• Conflict Resolution: 🛠️
• Essential for effective management.
• Ensures smooth business operations.
• Thomas Kilmann Conflict Model: 📊
• Developed by Kenneth W. Thomas and Ralph H. Kilmann in 1974.
• Identifies five core conflict resolution methods.
  

🧩 Conflict Resolution Methods:

Avoiding: 🚶♂️❌

• Low assertiveness, low cooperation.
• Avoids conflict entirely.
• Accommodating: 🤝
• Low assertiveness, high cooperation.
• Yields to others’ stances.
• Compromising: ⚖️
• Moderate assertiveness and cooperation.
• Finds a middle ground.

Competing: 🏆

• High assertiveness, low cooperation.
• Pushes one’s own agenda.

Collaborating: 🤝💪

• High assertiveness, high cooperation.
• Works together for a win-win solution.
  

🧭 Dimensions of the Model:

• Assertiveness: 💪
• Taking initiative and pushing one’s will.
• Useful for quick results, ethical issues, or when certain of being right.

Cooperation: 🤝

• Working together and considering different viewpoints.
• Useful when no clear solution exists or to lower workplace tensions.
  

⚖️ Balancing Act:

Knowing when to be assertive vs. cooperative is crucial.

Different situations require different approaches.

This model helps managers identify and resolve conflicts effectively, ensuring a harmonious and productive workplace. 😊

Details: https://www.mtdtraining.com/blog/thomas-kilmann-conflict-management-model.htm