At Auchan, generative AI is saving time across three key areas
🤖 Accelerated Application Modernization
Auchan leverages generative AI to speed up the modernization of its applications. A standout example is the overhaul of a critical middleware system—poorly documented but essential for managing warehouse and store logistics. Using AI, an intelligent assistant was created to help developers understand data flows and workflows. This enabled them to rewrite 30% of the processes in just three months instead of a year.
📉 Reduced Reverse Engineering Time
Typically, reverse engineering accounts for 30-40% of the time required to migrate to a new solution. With an AI assistant based on Google’s Gemini model, this phase was cut to 10-15%, significantly boosting productivity at Auchan.
📞 Call Center Assistance
Auchan also deployed an AI-powered assistant for call center operators, helping them respond faster to customer queries without manually consulting documentation. Initially tested in a single French call center, the solution has now been rolled out to all centers, reducing call times by an average of 20%.
💼 HR Assistant for Employees
Another GenAI project at Auchan focuses on HR. A chatbot powered by Meta’s Llama model assists employees with questions about leave policies or parental rights, eliminating the need to contact HR. Designed for internal use to protect personal data, this tool saves HR teams up to two days per month.
💡 Cost Impact and Future Outlook
Auchan expects to lower AI execution costs thanks to new dedicated processors, LPUs, making this technology more affordable to expand across other business functions.
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Source: [Journal du Net] 👉🏼